Privacy Policy 

Coffs Coast Technology Services

Effective Date: 01/08/2025
Last Updated: 01/08/2025

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1. Introduction

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Coffs Coast Technology Services ("we", "our", "us") is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. Information We Collect

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We may collect personal information including:

• Full name, contact number, email address

• Residential or business address

• Billing and payment details

• Device and network information (e.g. modem/router setup)

• Service usage and support history

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We collect this information when you:

• Contact us via phone, email, or our website

• Book a service or make a purchase

• Submit a query or feedback form

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3. How We Use Your Information

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Your personal information is used to:

• Provide and manage our services (e.g. internet setup, troubleshooting)

• Respond to your inquiries and provide customer support

• Process payments and issue invoices

• Improve our services and website functionality

• Comply with legal obligations

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4. Disclosure of Information

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We do not sell or rent your personal information. We may share it with:

• Service providers ( e.g. iiNet, Telstra, Optus, Superloop, Localcom, C2A ) for technical support

• Payment processors and accounting platforms

• Government agencies if required by law

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5. Data Security

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We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

This includes secure storage and restricted access protocols.

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6. Access and Correction

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You may request access to your personal information or ask for corrections if it is inaccurate, out-of-date, or incomplete. Contact us via the details below.

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7. Website and Cookies

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Our website may use cookies to enhance user experience and track usage patterns. You can disable cookies via your browser settings.

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8. Third-Party Links

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Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

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9. Contact Us

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If you have questions or concerns about this policy or your personal information, please contact:

Coffs Coast Technology Services
Office 2, Upstairs above Jack Simmons Menswear
33 Harbour Dr, Coffs Harbour NSW 2450
📞 02 6600 1723
🌐 www.coffstech.com

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